Post-merger integration (pharma logistics, critical infrastructure)
Two hostile IT worlds merged — business-critical outages down from 18 to 1 per quarter, critical-infrastructure outages to zero.
Starting point
The industry’s No. 2 in pharma logistics had acquired the No. 3 (both PE-owned) — two IT worlds that had fought each other for decades now had to cooperate. IT system failures threatened liquidity and security of supply (critical infrastructure).
Approach
- Systematically stabilised the business-critical IT landscape: 210 action fields across 17 sites
- Set up and managed a dedicated stabilisation budget of EUR 4 million
- Led 50 employees through the integration
- Built and implemented an efficient and effective IT operating model
Result
- Business-critical outages (major incidents) reduced from 18 to 1 per quarter
- KRITIS-relevant outages reduced to zero
- Stable joint operating model handed over