Frank Hilderts

Interim CIO/CDO for PE portfolio companies, upper mid-market, corporate groups and divisions · Interim CEO for IT service providers

“His passion to drive things forward is admirable”

Carve-out, integration, exit, turnaround and restructuring during live operations. Top leadership level with realisation and liability – available from day one.

Expertise
  • 26 years of IT leadership
  • 35 mandates & projects
  • 10+ industries
  • 8 PE mandates
Scope of responsibility
  • up to 400+ employees
  • EUR 150 million IT budget
  • 14+ countries

Available

What you can expect: results from comparable situations

Every figure comes from a completed mandate and is documented in the case sheet.

A business unit is being sold
Day Zero

Day-zero functionality: 8 sites in 4 countries, ≈ 140 applications, 8 workstreams

Recipharm

IT operations are unstable
18 → 1

Major Incidents pro Quartal, KRITIS-Ausfälle auf 0

Alliance Healthcare

A large IT project is stranded
Day 1

Dynamics 365 by Day 1, M365 out of its dead end (Utsch); Dynamics 365 in 5 instead of 12 months (Design Offices)

Utsch · Design Offices

The investor needs exit readiness
≈ 20%

Savings potential, due-diligence-ready IT strategy

ARTEMIS

An IT unit needs restructuring
EUR 39m → < 15%

Offene Posten (EUR); Rollenmodell 27 → 13 Rollen

ITDZ Berlin

Acquisitions: Day 1 and consolidation
45

Add-on acquisitions: 9 practice management systems prepared for one target platform

ARTEMIS

What clients say

I think this was really good job done very quickly, very rapidly and very intensely

Management · ARTEMIS eye clinics (PE-owned) · exit readiness, 2025–2026

… recommend him as a highly competent and committed professional who not only has in-depth technical knowledge but also the ability to successfully tackle transformations at all levels …

Management · Alliance Healthcare Germany · post-merger integration, 2023

Thank you for the great work, Frank. It was a pleasure working with you.

Client · Recipharm (PE-owned) · carve-out, 2023–2024

All client testimonials

Organisations supported

PE portfolio companies, corporate divisions, upper mid-market, healthcare and public IT service providers – in DACH and at European sites.

Triggers and causes

When a transaction, crisis or deadline becomes critical

I take overall responsibility for IT during business-critical phases with tight deadlines – in line with the organisation’s structure, with decision-making authority, budgetary control and liability.

01

Transaction: carve-out, integration, exit

  • Carve-out: separating IT against the TSA deadline – the biggest hurdle according to 40% of decision-makers
  • Integration: two IT worlds, synergies priced into the deal, repeated with every add-on acquisition
  • Exit: IT due diligence in the exclusivity phase, exit readiness before the vendor due diligence

For you as Operating partner, separation management office, CFO

≈ 4,000 users migrated, 474 applications dispositioned, 3 data centres exited – TSA exit as interim CIO

More on transactions
02

Crisis: turnaround, restructuring, recovery

  • Business-critical outages or recovery after a cyber incident
  • Large-scale project misses go-live, budget keeps running, integrator and business units point at each other
  • Restructuring case: IT as cost block, liability risk and separation factor

For you as Management, CRO, advisory board

Major incidents 18 → 1 per quarter (≈ EUR 720,000 per quarter), critical-infrastructure outages down to 0 – post-merger integration

More on crises
03

Deadline & regulation: dates that cannot be negotiated

  • SAP ECC end of maintenance 2027 – 54% of users still on ECC, S/4HANA programmes on average 30% longer than planned
  • NIS2, DORA, CRA: management duties, registration, reporting readiness
  • EU AI Act: AI pilots without ownership, governance or P&L effect

For you as Management, supervisory board, CFO

SAP S/4HANA platform built for the consolidation of 17 ERP systems

More on deadlines and regulation
04

Vacancy & build-up: IT leadership is missing

  • CIO position vacant – the search takes 12–20 weeks, plus the notice period
  • Programmes continue without leadership, providers and budgets without control
  • Key staff leave, a successor must be found and onboarded

For you as Shareholders, CEO, CFO

170 findings and 10 fields of action in 8 working days – vacancy bridging with exit analysis

More on vacancy and build-up
05

Interim CEO for IT service providers: the plan is missed

  • Revenue and receivables are getting out of hand
  • Contracts, pricing and billing are not managed
  • Roles are unclear, leadership is overloaded

For you as Investor, shareholders, board of directors

Receivables from EUR 39 million to below 15% of the starting value – restructuring of an IT unit

More on the interim CEO role

Starting situation and industry at a glance

Find your starting situation and your industry: the matrix shows where I have already led comparable situations – with organisation and focus.

Healthcare & social services

Transaction
  • ARTEMIS (exit readiness)
  • Oberlinhaus (IT due diligence merger)
  • Ranova (roll-up)
Crisis
  • ARTEMIS (security maturity after cyber incident)
Deadline & Regulation
  • ARTEMIS (NIS2 requirements)
  • Oberlinhaus (AI strategy, Copilot)
  • Justizvollzugskrankenhaus NRW (teleradiology, RIS/PACS)
Vacancy & Build-up
  • Oberlinhaus (interim CIO fractional)
  • ARTEMIS (CIO vacancy)
  • Diakonie-Klinikum (interim CIO, refilling)
  • UKM (operating model)
  • Bayerisches Rotes Kreuz (DMS/ECM decision paper)
  • ias Group (Group CIO)

Pharma

Transaction
  • Recipharm (carve-out)
  • Alliance Healthcare (post-merger integration)
  • Altana Pharma (post-merger harmonisation)
Crisis
  • Alliance Healthcare (operational stabilisation, major incidents 18 → 1)
Deadline & Regulation
  • Alliance Healthcare (KRITIS, GxP/SOX, data-centre exit deadline)
  • Bayer Schering (consolidation of 30+ data centres)
Vacancy & Build-up
  • Altana Pharma (outsourcing RFP)
Interim CEO for IT Service Providers
  • Bayer Business Services (IT Service Management)

Mechanical & plant engineering

Transaction
  • Kelvion (exit analysis)
  • Ampleon (carve-out review)
Crisis
  • Kelvion (IT operations turnaround)
Vacancy & Build-up
  • Kelvion (vacancy bridging)
  • Kaba (IT assessment 38 units)
Interim CEO for IT Service Providers
  • BASF IT Services (service catalogue, SLA reporting)

Automotive

Crisis
  • Utsch (rescue of ERP/M365 rollout)
  • Daimler (turnaround of HQ IT order control centre)
Deadline & Regulation
  • Dräxlmaier (S/4HANA rollout)
  • BMW (IT consolidation programme)
Vacancy & Build-up
  • Utsch (fractional)
Interim CEO for IT Service Providers
  • Hüngsberg (automotive software, permanent role)

Software / IT

Transaction
  • Software AG / Cinven (PE due diligence)
Crisis
  • TeamViewer (IT turnaround)
Deadline & Regulation
  • TeamViewer (ISO 27001 target picture)
Vacancy & Build-up
  • TeamViewer (handover to internal successors)
  • Occhio (interim CIO initial phase)

Public-sector IT service providers

Crisis
  • ITDZ Berlin (restructuring)
Interim CEO for IT Service Providers
  • ITDZ Berlin (restructuring of IT service provider)
  • Mark-E / IDG (internal IT service provider)

Energy

Transaction
  • Gazprom Germania (PMI WINGAS in the PMO)
Deadline & Regulation
  • Gazprom Germania (SAP R/3 to S/4HANA)
Vacancy & Build-up
  • Gazprom Germania 2016 (service management vacancy)
  • Stadtwerke Bielefeld (service and contract structure)
Interim CEO for IT Service Providers
  • Gazprom Germania (shared services centre)

Transport & logistics

Transaction
  • Alliance Healthcare (post-merger integration)
Deadline & Regulation
  • Alliance Healthcare (KRITIS, GxP/SOX, data-centre exit deadline)
Vacancy & Build-up
  • Rickmers (IT strategy)
  • DKSH (IT rightsizing Asia)

Media & telecommunications

Vacancy & Build-up
  • Deutsche Telekom / DeTeImmobilien (IT strategy, controlling)
Interim CEO for IT Service Providers
  • Bertelsmann arvato (shared services, chargeback)

Real estate & building technology

Transaction
  • Carrier (carve-out, TSA exit)
Crisis
  • Design Offices (ERP/CRM implementation in 5 instead of 12 months)
Deadline & Regulation
  • Carrier (S/4HANA, 17 ERP systems)
Vacancy & Build-up
  • Carrier (IT organisation, TOM)
  • Deutsche Telekom / DeTeImmobilien (IT strategy, controlling)

Food & retail

Deadline & Regulation
  • Schwartauer Werke / Hero (SAP consolidation DE/CZ)
Vacancy & Build-up
  • Lidl (IT value contribution, IT scorecard)

Security & staffing services

Transaction
  • ABLE Group / FERCHAU (IT risk due diligence, Day-One integration model)
Vacancy & Build-up
  • Securitas (CIO DACH/Benelux)

Organisations from 35 mandates and projects; details per situation via the sub-heading, per case in the case studies.

Delivery in the line, with accountability for results

Top leadership level reporting to CEO, CFO, board or investor. I personally take on decisions, negotiations, people leadership and liability – within your leadership structure, with measurable results. Depending on the mandate, we bring in specialists and further interim managers from our network.

What should be in place after 30, 60 and 90 days

  1. Day 30Ability to act and decide

    Situation, risks and decision papers are on the table; the first decisions have been taken.

  2. Day 60Stabilisation and alignment

    Operations are stable, governance and reporting are running, the target picture is agreed.

  3. Day 90Ability to transform

    Organisation, plan and budget carry the implementation; it runs in phases with accepted outcomes.

How I work

Initial situation

You need support

Describe your situation in three minutes – confidential, no obligation. You will receive a first assessment within 24 hours.

Describe your situation

You need a specific result

Name the goal and the time horizon – carve-out, ERP migration, turnaround, AI scaling. You will receive an honest feasibility and effort assessment.

Define the outcome

What you concretely gain

Accountability for results

Each phase has a defined outcome; you decide after each phase whether to continue. Handover to the permanent successor is a fixed part.

Immediately available

C-level competence from day 1. A permanent hire takes 12–20 weeks of search plus the notice period.

Relief for management through delivery

NIS2 (management duties under section 38 BSIG), the EU AI Act and SAP ECC end of maintenance 2027 are dated obligations of the management. The legal duty stays with you – I provide relief through verifiable delivery, reporting readiness and board reporting.

Faster through AI-assisted working

Analysis, documentation and reporting run on a dedicated AI tool chain: rapid assessment in weeks 1–4. Every result is labelled and personally signed off. Example: 170 findings and 10 fields of action in 8 working days.

Independent and objective

Plain talk with management, advisory board and investor – independent of internal interests and free of career ambitions inside the company.

Interim CIO/CDO full-time

Ability to act, stabilisation, transformation – each phase with a defined outcome. You decide on continuation and end.

Fractional CIO/CDO

1–3 days per week – as vacancy bridging, part-time IT leadership or support after the mandate.

Service packages with a predefined outcome

  • IT Due Diligence
  • Exit-readiness check
  • CIO-Readiness Assessment
  • Carve-out & PMI Playbook
  • TSA-Exit Roadmap
  • CIO First 90 Days
  • NIS2 & AI Act Readiness

Approach and service packages in detail

The difference between value destruction and value creation

Entrepreneurial perspective

Seven years running my own company as managing director, majority shareholder and corporate officer (2015–2022), before that overall operational responsibility as COO – P&L thinking in every IT decision.

Breadth and depth

10+ industries, upper mid-market to corporate divisions, mandates in DACH with delivery capability at European sites (57 sites worldwide at Carrier) – in German and English.

Successor included

Knowledge transfer and onboarding of the permanent CIO are a fixed part of every mandate.

Binding standards

Confidentiality, independence, accountability for results, no conflicts of interest, knowledge transfer to the successor – committed in writing.

Read the Code of Conduct

Frank Hilderts

In 90 seconds: who I am and how I work

Ich übernehme Verantwortung dort, wo es schwierig wird – als Interim CIO/CDO oder als Interim CEO für IT-Dienstleister, in Sondersituationen, unter Zeitdruck, mit hohem Einsatz. Mein Maßstab ist Wirkung: stabile IT, geschützte Investitionen, ein handlungsfähiges Team und ein Nachfolger, der übernehmen kann.

More about me

Let’s talk.

The simplest route to a conversation is the best one. A call, an email or a meeting – and in 20 minutes we’ll know whether and how I can help.

Go to the contact page