SHARED SERVICES

Cost savings of 1.4 MEUR p.a. realised; Accelerated main operational processes from an average of up to 6 weeks to 2.5 weeks; Quality indicators improved by 55% 

AUTOMATED QUOTE-TO-CASH (QTC) AND PROCURE-TO-PAY (P2P)

Enabled > 850 online sales transactions per day on top with the same 20 FTEs in finance / accounting

RESTRUCTURED IT SERVICES

Reduced unjustified customer claims 50% --> 10%; Reduced purchasing costs by 24%

REDESIGNED BUSINESS MODEL

Transformed licence sales to  pay-per-use: generated +15% of total revenue in the first year after market launch and +40% after 2 years

DIGITISED PAPER-BASED ADMINISTRATIVE PROCESSES

Reduced manual workload by approx. 50% (FTE-based)

TARGET OPERATING MODEL (TOM) FOR LOCATIONS

Reduced total operating costs by approx. 35% and increased operational productivity (task units per employee) by approx. 30%

STABILISED BUSINESS-CRITICAL OPERATION

Reduction in business-critical failures (major incidents, 6-digit sales damage per incident) per quarter from 18 down to 1 (the new ramped-up head of IT operation was able to do the last one alone)